Preorders

Please pay attention to the closing date of the Pre-Order and the beginning Ship Date.

For Pre-Orders:

  • These products have a ship time of 14-30 business days from the END of the closing of the order.
  • Each product listing has its own closing date.  This date is when the shipping time begins.
  • There is NO REFUNDS for products before the end of the shipping period.  Cat 5 is not responsible if the purchaser decides they can not wait for the shipping period.
  • If you receive a defective item or your order is missing an item, please reach out to our customer service email ( cs_cat5@gmail.com)  within 48hrs of receiving your order with pictures and/or video of your defective item or a picture of your packing slip for missing items. Item(s) will be replaced by way of store credit or replacement. Items outside of this time period will not be credited or replaced.